Shipping policy
BrightOrah — Shipping Policy
Last updated: March 2026
Thank you for shopping with BrightOrah. This policy explains how we process, ship, and deliver your orders.
1. Order Processing
• Orders are processed within 1–3 business days (Monday to Friday, excluding UK bank holidays).
• Orders placed after 5:00 PM GMT are treated as received the following business day.
• During peak periods (Black Friday, Christmas, January sales), processing may take an additional 1–2 days. We will notify you by email if this affects your order.
You will receive an order confirmation email once your order is placed, and a dispatch confirmation with tracking once your order ships.
2. Delivery Timeframes
We work with trusted fulfilment partners to deliver your order via tracked postal and courier services. Delivery times vary by destination:
| Destination | Estimated Delivery |
| United Kingdom | 7–14 business days |
Important: These are estimates, not guarantees. Actual delivery times may vary due to customs processing, local postal services, public holidays, weather events, or industrial action. If your order has not arrived within 30 business days of dispatch, please contact us and we will investigate.